ELSEFOLIO / SUPPORT
Support
This is the official support channel for Elsefolio. You can contact us by email without creating an account.
This opens your email app. If it is not configured, copy the address and use your preferred email service. Do not send passwords, identity documents, payment records, or other unnecessary sensitive information.
Technical or generation issues
Include your device model, OS version, app version, steps to reproduce, and the error message. Do not send a full save or complete logs by default. If needed, share only a relevant excerpt with personal information removed.
Story content feedback
Tell us the approximate chapter, selected language and cultural background, and what went wrong. Avoid sharing unrelated private stories or real identity details.
Privacy and data requests
For local saves, deletion, or information you sent to support, use “Privacy request” in the subject. We may request information needed to verify your request. We normally respond within 30 days, or sooner where applicable law requires.
QUESTIONS & ANSWERS
FAQ
Do stories need an internet connection?
The current mobile version includes its model and generates fiction on your phone without a cloud model. Visiting the website, an app store, or sending support email requires a network connection.
How do I delete my stories?
In the app’s Language & AI settings, choose Clear local records and confirm. This removes the current story, archived saves, and corrupt-save recovery copies. Language preferences and the bundled model remain. Manage copies in device backups separately through your system or backup provider.
What if generation is slow or fails?
Keep the app in the foreground and note any error message. Device performance, temperature, available memory, and story length can affect processing time. For recurring issues, send us device details and reproduction steps.
Can support recover deleted stories?
The app has no cloud save service. Please confirm deletion carefully. Support cannot restore local stories from a server. Recovery from a system backup depends on your own backup settings.