01
Who we are and how to contact us
Elsefolio and this website are operated by Soledad Bofill. Send privacy questions, data requests, or complaints to kerrynh17@icloud.com, or visit the support page.
02
Information in the app and its purpose
The current mobile version requires no account and includes no advertising or behavioral analytics SDK. Character details, free-text actions, choices, relationships, generated text, and saves are processed on your device to generate fiction, maintain continuity, and restore reading progress. The model is bundled with the app; it does not need to be downloaded from this website. Story information is not automatically sent to us or a third-party cloud AI service. The app does not request contacts, location, camera, microphone, or photo permissions.
03
Storage, deletion, and system backups
Language preferences, your current story, and archived saves remain in local app storage until you clear records or remove app data. In Language & AI, choose Clear local records and confirm to delete the current story, archived saves, and corrupt-save recovery copies. Language preferences and the bundled model remain. Uninstalling usually removes local data, subject to OS behavior. Device or cloud backups may hold separate copies; manage these through the OS and backup provider. Clearing records in the app does not delete existing system backups. We cannot remotely read, delete, or restore your local stories.
04
Diagnostics
The store release does not write complete prompts, player input, or story text to app diagnostic logs; it retains technical information such as phases, timings, and error codes. Development builds may have more detailed local diagnostics and are not used as store releases. Your OS may process crash information under your diagnostic settings with Apple, Google, or your device manufacturer. We do not use that information for advertising tracking. Remove personal information before voluntarily sending logs to support.
05
Website visits and email support
This website uses no analytics or advertising cookies, behavioral analytics, advertising trackers, or sign-in. To serve pages, troubleshoot, and protect the service, the server processes IP addresses, requested page paths, access times, and response status. Access logs are kept for up to 14 days and technical error logs normally for up to 7 days. Query strings are excluded from access logs. Email links open your email app and are subject to your email provider’s policies. An email address, name, issue description, or attachments that you send voluntarily are used only to handle support, content feedback, or privacy requests. Support correspondence is normally deleted within 180 days after the issue is closed, unless law requires retention or an unresolved dispute requires it. This website does not automatically receive stories or full app saves.
06
Service providers and international processing
Hosting, domain, certificate, and email providers may process network information needed to provide these services or support information you voluntarily send. Incoming support mail uses Apple iCloud Mail, whose processing is also governed by Apple’s privacy policy. We do not sell personal information, send stories for cloud model training, or share information with advertising providers. Network or email processing may take place outside your country of residence. We apply protections required by applicable law. Any legally required disclosure is limited to what is necessary.
07
Your rights
Depending on applicable law, you may request information, access, correction, deletion, restriction, objection, or a portable copy of personal information you sent to support, withdraw consent where relevant, or complain to your local supervisory authority. Delete local stories using the in-app controls. For email requests, we verify only what is necessary and normally respond within 30 days, or sooner if applicable law requires. Withdrawal does not affect earlier lawful processing.
08
Children and security
The app is not specifically designed for children and may contain fictional fantasy adventures or dangerous situations. Follow the store age rating and local requirements. We do not knowingly collect children’s personal information through these services; guardians may contact us to delete unnecessary information a child has sent. Do not put passwords or identity documents into story input or support email. We use HTTPS, access controls, and limited logs to protect information, but cannot guarantee absolute security.
09
Policy changes
We update this page when material processing practices change and provide any notice required by applicable law. Effective and last updated: October 16, 2026. Translations are provided for convenience. If a translation discrepancy affects your rights, we will review and correct it; it does not remove rights granted by applicable law.